Privacy Policy

Flan Factory LLC and Flan Factory at Armature Works LLC

 

Effective Date: August 3, 2026 Last Updated: August 3, 2026

 

This Privacy Policy describes how Flan Factory LLC and its related entity, Flan Factory at Armature Works LLC (collectively, "Flan Factory," "we," "us," or "our"), collect, use, and share personal information when you visit our website at www.flanfactory.com, place an order, inquire about or book catering services, sign up for our email list, or opt in to receive text messages from us.

 

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

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1. Personal Information We Collect

We collect the following categories of personal information:

Information you provide directly:

• Name — when you place an order, submit a catering inquiry, sign up for our email list, or opt in to text messages

• Email address — for order confirmations, catering communications, and marketing emails (with your consent)

• Phone number — for order and catering communications, and for text messages (only if you opt in)

• Event details — such as event date, time, guest count, location, and menu preferences, when you inquire about or book catering

• Delivery or event address — when required to fulfill a catering order or delivery

• Payment information — when you place an online order, your payment is processed by our third-party payment processor. We do not store full credit card numbers on our systems.

Information collected automatically:

• Usage and device data — such as IP address, browser type, pages visited, and time spent on our website, collected through cookies and analytics tools (such as Google Analytics)

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2. How We Use Personal Information

We use the personal information we collect to:

• Process and fulfill food orders and payments

• Respond to catering inquiries and coordinate, prepare, and deliver catering orders and events

• Send order confirmations, receipts, and service-related communications

• Send marketing emails about menu items, promotions, and events, if you have subscribed (you may unsubscribe at any time)

• Send text messages about orders, promotions, and updates, only if you have expressly opted in (see Section 4)

• Understand how visitors use our website so we can improve it

• Comply with legal obligations and protect our legal rights

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3. Who We Share Personal Information With

We do not sell your personal information, and we do not share it with third parties for their own advertising purposes. We share personal information only in the following limited circumstances:

• Service providers — companies that perform services on our behalf, such as payment processing, online ordering, website hosting, email marketing (e.g., our email platform), text messaging delivery (e.g., Square and RingCentral), and website analytics. These providers may only use your information to perform services for us.

• Legal compliance — when required by law, regulation, subpoena, or court order, or to protect the rights, property, or safety of Flan Factory, our customers, or others.

• Business transfers — if Flan Factory or one of its entities is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this Privacy Policy.

SMS consent is not shared with third parties or affiliates. Your phone number and your consent to receive text messages from us will never be sold, rented, or shared with third parties or affiliated companies for their marketing purposes.

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4. Text Messaging (SMS) Program

If you opt in to receive text messages from Flan Factory:

• Consent: You will only receive text messages if you have expressly opted in by providing your phone number and agreeing to receive texts (for example, by checking a consent box on our web form or texting a keyword to our number).

• Message types: Messages may include order updates, catering communications, promotions, and announcements.

• Message frequency: Message frequency varies. Message and data rates may apply.

• Opt out: You can opt out at any time by replying STOP to any message. After you opt out, you will receive one final message confirming your opt-out, and no further messages will be sent.

• Help: For assistance, reply HELP to any message or contact us at hello@flanfactory.com.

• No third-party sharing: SMS consent is not shared with third parties. Mobile opt-in information and phone numbers collected for SMS purposes are not shared with, sold to, or transferred to any third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for vendors and service providers acting on our behalf solely to deliver messages to you.

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5. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how visitors use our site. This information is collected in aggregate and helps us improve our website and services. You can control or disable cookies through your browser settings, though some site features may not function properly without them. Google's ability to use data collected through Google Analytics is governed by Google's own privacy policies.

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6. Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

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7. Your Choices and Rights

• Email: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email.

• Text messages: Reply STOP to any text message to opt out.

• Access, correction, and deletion: You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at hello@flanfactory.com. We will respond to verified requests as required by applicable law.

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8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be posted on this page, and your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

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10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Flan Factory LLC 1718 N Nebraska Ave Tampa, FL 33602 Email: hello@flanfactory.com